We want every ride with Prime Taxi Hub to be seamless. If something doesn't go as planned, our refund policy ensures you are treated fairly and transparently. Please review the guidelines below before requesting a cancellation or refund.
You may cancel a confirmed booking at any time before the driver arrives. The refund amount depends on how far in advance you cancel relative to the scheduled pickup time. To cancel, use the cancellation link in your booking confirmation email or contact our support team directly.
Refunds are determined based on the timing of your cancellation:
| Cancellation Window | Refund Amount |
|---|---|
| More than 1 hour before pickup | 100% Full Refund |
| 30–60 minutes before pickup | 50% Partial Refund |
| Less than 30 minutes before pickup | No Refund |
| Driver cancelled / no driver available | 100% Full Refund |
| Ride completed with service failure (verified) | Partial or Full (case-by-case) |
Approved refunds are processed to the original payment method within the following timelines:
You will receive an email confirmation once the refund is initiated. If you do not receive it within the stated period, contact our support team with your booking reference number.
Full refunds are issued when the cancellation is made well in advance or when the fault lies with Prime Taxi Hub (e.g., driver no-show, vehicle unavailability). Partial refunds apply where a service was partially delivered or the cancellation was made close to pickup. Refunds for completed rides are only considered in cases of verified service failure, incorrect fare charges, or safety incidents — supported by trip data and evidence. We reserve the right to decline refund requests that do not meet the eligibility criteria above.
To raise a refund request, email support@primetaxihub.com with your booking reference within 7 days of the ride. Alternatively, visit our Contact page for live support.