Frequently Asked Questions

Booking is simple and takes under 60 seconds. Visit our booking page, enter your pickup and drop locations, choose a date and time, select your preferred vehicle, and confirm with your contact details. You'll receive an instant confirmation via SMS and email.

Yes! We support advance bookings up to 30 days ahead. Simply select your preferred date and time during booking. We recommend scheduling airport transfers and special event rides at least 24 hours in advance to guarantee availability.

No account is required for a single booking — you can book as a guest by entering your name, phone number, and email. However, creating an account lets you view booking history, save favourite locations, and access exclusive member discounts.

Absolutely. You can book a ride on behalf of a family member, colleague, or client. During checkout, enter the passenger's name and phone number in the "Passenger Details" field. The driver will contact that number for coordination.

Yes. Every driver on our platform undergoes a thorough onboarding process including police background verification, valid driving licence check, vehicle inspection, and safety training. Driver profiles — including photo, rating, and vehicle registration — are shared with you before your ride begins.

Yes. Once your driver is confirmed, you'll receive a live tracking link via SMS. You can share this link with a trusted contact so they can follow your journey. Our tracking updates every 30 seconds for accuracy.

Your safety is our top priority. If you feel unsafe, use the SOS button in your booking confirmation page to alert our 24/7 safety team instantly. You can also call our emergency helpline at +91 98765 00000. All rides are GPS-tracked and recorded for your protection.

We accept a wide range of payment methods including cash, UPI (Google Pay, PhonePe, Paytm), credit and debit cards (Visa, Mastercard, RuPay), and digital wallets. All online payments are processed through a PCI-DSS compliant gateway — your card details are never stored on our servers.

We believe in transparent pricing. The fare estimate shown before booking includes base fare, per-km charges, and applicable taxes. During peak hours or high-demand periods, a clearly labelled surge multiplier may apply — this is always displayed before you confirm your ride. Tolls and parking fees, if any, are charged at actuals and shown in your final receipt.

Yes. A detailed e-receipt is sent to your registered email address within 30 minutes of ride completion. The receipt includes a trip summary, distance covered, fare breakdown, and driver details. For corporate bookings, GST invoices are also available on request.

Cancellations made more than 1 hour before the scheduled pickup are fully refunded with no charges. Cancellations within 1 hour of pickup may incur a partial cancellation fee. Once a driver has arrived, a no-show fee applies. Refunds are processed within 5–7 business days to the original payment method. For full details, see our Refund Policy.

If a driver cancels your confirmed booking, we automatically attempt to assign another driver within 5 minutes. If no replacement is available, you'll receive a full refund immediately and a ₹100 credit voucher for the inconvenience. Our support team will also follow up proactively.