Frequently asked questions
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How do I book a taxi with Prime Taxi Hub?
Send us your pickup, drop-off and travel date on WhatsApp, or use the contact form. We confirm availability and the price in writing before you commit.
What payment methods are accepted?
We accept cash, card, UPI, net banking and most digital wallets. Payment methods vary by country and are confirmed when you book.
Do you provide airport pickup with a name board?
Yes. All airport pickups include a complimentary meet and greet. Your driver waits in the arrivals hall with a name board.
Is there a free cancellation policy?
Yes — cancellations made more than 12 hours before your scheduled pickup are free of charge. Within 12 hours, a fee may apply.
Do you track flight delays?
Yes. We monitor your flight in real time and adjust your driver’s arrival so nobody waits for nothing.
Can I book a taxi for outstation or intercity travel?
Absolutely. We offer one-way and round trip outstation taxis across India, and intercity transfers in 10+ countries. Share your route for a quote.
Are your vehicles clean and sanitized?
Yes. Every vehicle is cleaned and sanitized before each journey.
Do you offer corporate travel accounts?
Yes. Corporate accounts come with invoicing facilities for businesses. Contact us to set one up.
What vehicle categories do you have?
Saloon/Sedan, Electric Vehicle, Estate, MPV/Minivan, Luxury and 8-passenger vehicles. You choose the category when you book.
In which countries do you operate?
India, the UK (London), France (Paris), the UAE (Dubai), Australia, Sri Lanka, the USA, Canada, Singapore and New Zealand — with more coming.